FAQs

What’s the shipping policy?

Getting you the freshest coffee available is our priority. We know that a great cup of coffee starts with fresh beans. We also know that you want your order to come in as soon as possible. We generally roast, prepare and ship every order within 3 days of the order being placed. We ship with UPS and USPS Monday through Friday, these carriers observe most national holidays, which may affect shipping times. 


How much is shipping?

You will receive free priority shipping on all orders over $50. Flat rate shipping will apply for orders under $50 or expedited shipping. We do not ship internationally at this time.


What’s the return policy?

We cannot return coffee due to the perishable nature of the product. However, we want you to be satisfied with your purchase. If you’re not happy for any reason, reach out to our customer service team at hello@manchestercoffeeco.com with your name and order number.


We gladly accept returns or exchanges on unworn/unused or items within 30 days of original purchase. For all returns or exchanges, email your order number, name, the reason for return, items to be returned to hello@manchestercoffeeco.com. We will contact you with information on how your return will be processed. Unfortunately, we cannot refund the price of shipping.

Where are you located?

We are located in the Distillery District of Lexington, Kentucky. Our cafe address is 903 Manchester Street Lexington, KY 40508 and our headquarters is located at 3229 Summit Square Place S t#230, Lexington, KY 40509.


How does Manchester Coffee Co. roast the coffee? 

Our coffees are hand-roasted, specifically for origin at our facility in Lexington, Kentucky.  You can generally consider our coffees to be a ‘medium’ roast. 


Does Manchester Coffee Co. add flavoring to the coffees?

No, our coffee only has one ingredient...coffee! We list tasting notes on each package to help describe the way coffee tastes. Similar to wine, coffee will taste different based on the region/elevation it was grown, way it was processed and how we’ve roasted it. Don’t be alarmed if you can’t taste the notes we’re tasting. Enjoying coffee is different for everyone.


Can I purchase pre-ground coffee? Why is all of your coffee whole bean?

We don’t ship pre-ground coffee, it’s better this way we promise! The minute you grind your coffee, it starts to oxidize which accelerates the aging process. We want you to have the best possible coffee experience and that starts with fresh beans! Have grind questions? Check out our blog here.


Where should I store my coffee?

The best way to store coffee is in whole bean form (not ground) in an airtight container. Our bags do a fairly good job of locking in freshness so you can simply store your bag of coffee in a cool, dark place. We don’t recommend storing coffee in a fridge or freezer as this introduces the beans to moisture and could lead to degradation of the coffee. Additionally, coffee easily absorbs the flavors of things around it so be mindful not to store it near odorous foods or jars. 


How long does the coffee last?

For optimal freshness, we roast our coffee and ship to customers within 3 days. Generally speaking, our coffee will have peak freshness if consumed within 30 days from the roast date and has a maximum shelf life of 90 days from the roast date.


Why can’t I order the same coffee year-round?

Like other produce, coffee is seasonal so our offerings reflect this. You will see coffees from different regions as they are available to us. Our house blend, Charge, will be offered year-round. If you need help finding the best coffee for you, reach out to our customer service team at hello@manchestercoffeeco.com


Are Manchester Coffees fair trade?

We seek out the varietals that have been cultivated by a family or community for generations. We have formed a close relationship with our coffee partners and pay them excellent rates for their premium work. You can feel good about where Manchester Coffee is coming from, though we are not officially Fair Trade or Direct Trade.


Is Manchester Coffee Kosher?

Though our coffees are not Kosher Certified, our beans are processed and roasted in a facility that only handles coffee beans and does not come into contact with other foods. Additionally, we do not add flavors or additional ingredients to any of our coffees.


Is Manchester Coffee genetically modified?

We seek out the varietals that have been cultivated by a family or community for generations. Generally speaking, these coffees have not been genetically modified, however, we do not have a “Certified Non-GMO” status. When sourcing coffee, we look for both Arabica coffees and traditional farming practices.


Is Manchester Coffee gluten-free?

Coffee on its own is gluten-free. While our facility does not have any gluten involved during the roasting and packing process, we can’t guarantee that at some point during the life of the coffee bean it wasn’t exposed to gluten. We’ve talked with our coffee experts, we think you will be safe. However, Manchester Coffee Co. is not “Certified Gluten-Free”.


Is Manchester Coffee organic?

Though not all of our coffees are Certified Organic, pesticides are rarely used by our producer partners. They may be utilized in extreme cases, but most healthy farms with good soil conditions and high elevation don’t use them. The organic certification process is very expensive for small farms, so many do not undergo certification even if they are in fact organic.


Wholesale Orders & Partnerships

Looking to serve coffee in your cafe, restaurant, office or for a special event? Our wholesale program gives you options for great coffee on a larger scale. If you think your business would be a good fit for Manchester Coffee Co. reach out to john@manchestercoffeeco.com for more info.


Media

For press inquiries, please contact us at hello@manchestercoffeeco.com


Feedback

We always appreciate customer feedback. Quality is what we’re all about, so we love to hear when you had the best cup ever or a less than stellar experience. You can contact our customer service team by emailing hello@manchestercoffeeco.com and you’ll reach our small team of friendly, coffee-loving people. Any question you may have from which coffee to buy or help brewing with a Chemex, they can walk you through it. We’ll always do our best to make sure our customers are taken care of.


Can’t find what you’re looking for?

Get it touch with us at hello@manchestercoffeeco.com.